Turn Amazon Customer Service into Your Competitive Advantage
Sellervate helps Amazon sellers deliver exceptional customer service at scale. Our AI analyzes your reviews, returns, and customer messages to automate responses and uncover actionable insights that boost your bottom line.
Reduce response times by 80%, increase positive reviews by 20% and negative review edit rates by up to 40%, reduce return rates by 30%, and turn customer feedback into product improvements.*
*Based on actual data from our customers
Customer service has never been so important
1P Amazon data shows that over 80% of product niche bad and good reviews are related to customer satisfaction.
The other 20% are related to product quality, missing/wrong information, and other factors which often slip under the radar.
Faster response times + more efficient operations
Automatic review and return analysis w/ AI
Better reviews and customer satisfaction
All-in-one platform
Simplify your Amazon customer service management
Handle messages, returns, and reviews in one place. Save time and improve your seller rating.
Centralized Message Hub
Handle all your Amazon customer messages in a single unified inbox.
Unified Inbox
Smart Automation
Auto-responses and priority-based message classification.
Order Tracking Auto-Response
π€ Automatically handled
Return Request
β‘ Requires immediate attention
Product Inquiry
π In response queue
Reviews Management
Monitor and respond to product reviews to boost your seller rating.
Size issues with the product
The product is smaller than advertised
Not as described
Color is completely different
Good quality but late delivery
Product is great but shipping took too long
Excellent product!
Exactly what I was looking for
Average product
It's okay but could be better
Returns Management
Streamline returns and refunds processing for better efficiency.
Item different from what was pictured
Product arrived damaged - requesting replacement
Flexible Pricing Plans
Pricing for all businesses
Seller Plan
$44.95
/ MONTH
- One Amazon account
- Up to 1000 tickets per month
- Unlimited collaborators
- Reviews and returns AI insights
- Competitor AI insights
- AI Agent
- Priority support
20% off for annual plans γ
Aggregator Plan
$144.95
/ MONTH
+$0.40/ticket
- Unlimited Amazon accounts
- Pay per ticket ($0.40/ticket)
- Unlimited collaborators
- Reviews and returns AI insights
- Competitor AI insights
- AI Agent (generic)
- Priority support
20% off for annual plans γ
Agency Plan
$199.95
/ MONTH
+$0.30/ticket
- Unlimited Amazon accounts
- Pay per ticket ($0.30/ticket)
- Unlimited collaborators
- Reviews and returns AI insights
- Competitor AI insights
- AI Agent (trained on your data)
- Priority support
20% off for annual plans γ
FAQs
Frequently Asked Questions
- Customers typically see a 40-60% reduction in customer service time, 15-25% improvement in review ratings, and 10-20% reduction in return rates within the first three months of implementation.
- Yes, our software is fully compliant with Amazon's Terms of Service. We use official Amazon SP-API integrations and follow all Amazon's guidelines for customer communication and data handling.
- Each team member can handle customer messages, view analytics, and contribute to the knowledge base. Managers can set different permission levels and track team performance metrics.
- Our AI can automate up to 80% of common customer service messages by learning from your previous responses and policies. It handles inquiries about shipping, returns, product questions, and more while maintaining your brand's voice and following your specific guidelines.
- Our AI analyzes your competitors' product reviews and customer feedback to identify their strengths and weaknesses. This helps you understand market gaps, improve your products, and adjust your customer service strategy to gain a competitive advantage. The analysis often reveals opportunities where customers are misinterpreting product information or where packaging clarity could be improved, allowing you to optimize your listings and reduce future returns.
- The system automatically categorizes return reasons, identifies patterns, and suggests actionable improvements. You'll see top return reasons by product, seasonal trends, and correlations with customer feedback to help reduce return rates. Our AI analyzes each individual customer comment on returns to provide deeper insights into customer satisfaction and product issues. This detailed analysis often reveals gaps in product listings or packaging information that may be causing confusion.
- Our Agency and Aggregator plans support unlimited Amazon accounts. You can manage all your accounts from a single dashboard, with consolidated analytics and the ability to apply successful strategies across accounts.
- The AI can be trained on your specific product information, company policies, and preferred communication style. You can set custom rules, approval workflows, and response templates while maintaining full control over automated responses.
- All plans include email support and access to our knowledge base. Agency and Aggregator plans receive priority support, dedicated account management, and custom training sessions for your team. We also provide monthly strategy calls to optimize your usage of the platform.