Turn Amazon Customer Service into Your Competitive Advantage
Sellervate helps Amazon sellers deliver exceptional customer service at scale. Our AI analyzes your reviews, returns, and customer messages to automate responses and uncover actionable insights that boost your bottom line.
Reduce response times by 80%, increase positive reviews by 20% and negative review edit rates by up to 40%, reduce return rates by 30%, and turn customer feedback into product improvements.*
*Based on actual data from our customers
HOW SELLERVATE WORKS
Customer satisfaction hub for Amazon Sellers
Detailed Description of the App & Features
Sellervate is a comprehensive customer service management platform designed specifically for Amazon Sellers and agencies. Our platform helps you streamline your customer service operations, improve response times, and enhance customer satisfaction while maintaining compliance with Amazon's policies.
Our AI-powered system analyzes customer interactions, reviews, and returns to provide actionable insights that help you improve your products and services. The platform integrates seamlessly with Amazon's systems, ensuring all communications and data handling comply with Amazon's terms of service.
Key features include:
- Built-in CRM and ticket trackers
- Automated response handling for common customer inquiries
- Smart review management and analysis
- Efficient returns processing and tracking
- Comprehensive analytics and reporting
- Team collaboration tools
Sellervate is committed to helping Amazon Sellers provide exceptional customer service while maintaining full compliance with Amazon's policies and guidelines. Our platform is designed to enhance your customer service capabilities without compromising on data security or policy compliance.
Unified Dashboard
AI-Powered Insights
Advanced Analytics
Unified Dashboard
Manage all messages from a single dashboard
Ticket CRM
Track tickets with statuses to never miss follow-ups or SLAs
In-App AI Translation
Translate messages while preserving tone and formality
Efficient Communication
All ticket discussions & documents in dedicated threads
Analytics Hub
Comprehensive analytics for customer service performance
User-Specific Access
Assign team members to their specific tickets
Enhanced Filtering
Search by name, filter by brand, and track statuses in one place
Bad Review Marker
Track negative reviews tickets to focus on getting them edited
Customer service has never been so important
1P Amazon data shows that over 80% of product niche bad and good reviews are related to customer satisfaction.
The other 20% are related to product quality, missing/wrong information, and other factors which often slip under the radar.
Faster response times + more efficient operations
Automatic review and return analysis w/ AI
Better reviews and customer satisfaction
AI-enhanced operations is the new must
- Our AI understands context and provides personalized responses that maintain your brand voice. It handles everything from order status to technical questions with human-like understanding.
- Get actionable insights from your reviews, returns, and competitor data. Our AI identifies patterns, suggests product improvements, and helps you stay ahead of customer needs.
- Train your AI with your product knowledge, brand voice, and policies. Handle complex technical questions, process refunds, and manage replacements automatically - all while maintaining your unique brand identity.
- Sellervate's AI analyzes your messages and automatically gathers the top recurring issues, allowing you to train your AI to answer them.
AI Response Examples
Hi, I placed my order #12345 on Monday and haven't received any updates. Can you check the status?
Hi there! I'm Robert, and I've checked your order #12345. It's currently in transit with tracking ID UPS123456. Based on our shipping estimates, you should receive it within 2-3 business days. Please let me know when it arrives so I can make sure everything's all right!
I'm looking at your product page but can't find if the charger is USB-C. Can you confirm?
Yes, the charger is included in the box and it's USB-C compatible. It comes with a 2-meter cable and supports fast charging up to 65W. Would you like me to send you the detailed specifications?
Simple, transparent pricing
Choose the perfect plan for your business. Upgrade or downgrade at any time.
Seller
Perfect for individual sellers
billed monthly
- Up to 50 tickets/mo
- 1 Account
- Unlimited users
- 500 AI calls/mo included
- Basic analytics
- Email support
- Priority support (4h SLA)
- Dedicated account manager
- Custom integrations
Consultant
Ideal for growing consultants
billed monthly
- Up to 300 tickets/mo
- 5 Accounts
- Unlimited users
- 3,000 AI calls/mo included
- Advanced analytics
- Email support
- Priority support (4h SLA)
- Dedicated account manager
- Custom integrations
Agency
Built for agencies and teams
billed monthly
- Up to 1,500 tickets/mo
- 20 accounts
- Unlimited users
- 15,000 AI calls/mo included
- Custom analytics
- Slack support
- Priority support (4h SLA)
- Dedicated account manager
- Custom integrations
Enterprise
Custom solution for large teams
Contact sales for pricing
- +1,500 tickets/mo
- +20 Accounts
- Unlimited users
- +15,000 AI calls/mo included
- Custom analytics
- Slack support
- Priority support (1h SLA)
- Dedicated account manager
- Custom integrations
Fully Managed Service
Let our experts handle everything for you
FAQs
Frequently Asked Questions
- Customers typically see a 40-60% reduction in customer service time, 15-25% improvement in review ratings, and 10-20% reduction in return rates within the first three months of implementation.
- Yes, our software is fully compliant with Amazon's Terms of Service. We use official Amazon SP-API integrations and follow all Amazon's guidelines for customer communication and data handling.
- Each team member can handle customer messages, view analytics, and contribute to the knowledge base. Managers can set different permission levels and track team performance metrics.
- Our AI has access to your SOPs, brand communications guidelines, and context so it's not generic. It analyzes your specific product information, company policies, and preferred communication style to provide personalized responses that align with your brand voice and customer service standards.
- Our AI analyzes your competitors' product reviews and customer feedback to identify their strengths and weaknesses. This helps you understand market gaps, improve your products, and adjust your customer service strategy to gain a competitive advantage. The analysis often reveals opportunities where customers are misinterpreting product information or where packaging clarity could be improved, allowing you to optimize your listings and reduce future returns.
- The system automatically categorizes return reasons, identifies patterns, and suggests actionable improvements. You'll see top return reasons by product, seasonal trends, and correlations with customer feedback to help reduce return rates. Our AI analyzes each individual customer comment on returns to provide deeper insights into customer satisfaction and product issues. This detailed analysis often reveals gaps in product listings or packaging information that may be causing confusion.
- The AI can be trained on your specific product information, company policies, and preferred communication style. You can set custom rules, approval workflows, and response templates while maintaining full control over automated responses.
- All plans include email support and access to our knowledge base. Agency and Aggregator plans receive priority support, dedicated account management, and custom training sessions for your team. We also provide monthly strategy calls to optimize your usage of the platform.