Turn CX into a Productive Asset
Stop treating customer service as a response machine. We turn every ticket, review, and return into intelligence that protects your ratings, improves your products, and grows your brand.
Supercharge your CX, front to back.
Explore the core capabilities that turn customer experience into a compounding advantage for your brand.
Dedicated Human CX & Review Recovery
Real CX specialists trained on your brand, powered by AI tools, converting 1 to 3★ reviews into 5★ testimonials.
Continuous CX Intelligence
Analyze every interaction, return, and review to uncover product issues, optimize listings, and track impact with data-driven KPIs.
Unified & Enriched Customer Profiles
Link helpdesk emails with Amazon orders, cross-reference channels, and create targeted segments for email campaigns.
Brands that rely on Sellervate
Real humans, supercharged by AI.
Human empathy, AI efficiency
Your customers talk to real, trained humans. AI handles the research so our agents focus on what matters.
Smart context, every time
AI pre-fetches context and researches solutions. Your agent reviews, approves, or keeps digging.
Brand-tuned training
Every agent is trained on your brand voice and escalation paths before they touch a single ticket.
AI prices, human quality
Our AI tools make human agents so efficient that we pass the savings on. Premium service at bot prices.
Data-Driven Product Optimization
A closed feedback loop that analyzes returns, reviews, and every interaction, extracts patterns, deploys improvements, and remeasures impact. On repeat.
Collect Multi-Channel Data
Orders, returns, reviews, and conversations land in one warehouse of truth.
Connected channels
Amazon
Walmart
ShopifyCollect Multi-Channel Data
Review Recovery:
Every Review. Handled.
Every negative review gets a dedicated human response. Our Review Recovery Team reaches out to every 1 to 3★ reviewer, resolves their issue, and turns those into 5★.
No bots, no incentives, no ToS violations
Most review recovery tools use automated messages, fake buyer accounts, or incentivized edits that put your seller account at risk. We resolve real issues with real customers through genuine customer service.
Supported Platforms
AmazonLive
Judge.meLive
YotpoLive
OkendoLive
TrustPilotLive
TikTokLive
Link emails to orders. Build complete profiles.
Cross-Channel Linking
Link Amazon order IDs with help desk emails, unifying every customer across channels.
Complete Profiles
Build rich customer profiles with order & ticket history, AOV, and behavior across all channels.
Advanced Segmentation
Segment by channel preferences, purchase behavior, and lifetime value for targeted marketing campaigns.
Export to Marketing Platforms
Export enriched customer profiles to your marketing platforms for personalized campaigns.
Leave your email and we'll notify you when it's live.
Build Proprietary SOPs from Your Historical Data.
Our system learns from your historical CX data to create proprietary Standard Operating Procedures, enabling automation of up to 95% of tickets.
95% Automation Rate
Data-Driven Learning
Every ticket, every interaction, every resolution becomes training data. Your SOPs get smarter with each customer interaction.
Custom Business Rules
SOPs are built specifically for your brand voice, policies, and customer service standards. Not generic templates.
Continuous Improvement
The system continuously refines SOPs based on success rates, customer satisfaction, and business outcomes.
Simple, transparent pricing.
Real humans handling your CX. Pick the plan that fits.
Founder
For new brands getting started
Up to 50 tickets/mo
- Dedicated human CX agents
- 365 days/year support
- Multi-channel support
- SOP creation, maintenance & training
- Real-time escalations & alerts
- Dedicated account manager
- Review recovery
- AI Analytics & monthly reports
- White label
- Custom reports
- MCP access (beta)
Growth
CX + insights to drive decisions
Up to 100 tickets/mo
- Dedicated human CX agents
- 365 days/year support
- Multi-channel support
- SOP creation, maintenance & training
- Real-time escalations & alerts
- Dedicated account manager
- Review recovery
- AI Analytics & monthly reports
- White label
- Custom reports
- MCP access (beta)
Scale
High-volume with full analytics
Up to 200 tickets/mo
- Dedicated human CX agents
- 365 days/year support
- Multi-channel support
- SOP creation, maintenance & training
- Real-time escalations & alerts
- Dedicated account manager
- Review recovery
- AI Analytics & monthly reports
- White label
- Custom reports
- MCP access (beta)
Enterprise
Custom everything
200+ tickets/mo
- Dedicated human CX agents
- 365 days/year support
- Multi-channel support
- SOP creation, maintenance & training
- Real-time escalations & alerts
- Dedicated account manager
- Review recovery
- AI Analytics & monthly reports
- White label
- Custom reports
- MCP access (beta)
Frequently Asked Questions
- VAs answer tickets. We turn every ticket, review, and return into structured data that improves your products, listings, and operations. Our agents are trained on your brand and backed by AI that pre-fetches context, suggests solutions, and learns from every interaction. You get the quality of an in-house team with none of the hiring, training, or management overhead.
- 100%. We never use bots, incentivized edits, or fake buyer accounts. Our team reaches out to real customers, resolves their actual issue through genuine customer service, and asks if they'd consider updating their review. Every interaction follows Amazon, Walmart, and Shopify terms of service.
- Most brands are fully onboarded within one week. We study your products, build your SOPs, train agents on your brand voice and escalation paths, and connect your channels. You review and approve everything before we go live.
- Yes. Every agent is trained on your specific brand voice, policies, and communication style before they handle a single ticket. AI pre-loads product details, order history, and past interactions so responses are informed and on-brand. You set the tone, we enforce it.
- A full breakdown of ticket volume, resolution times, customer sentiment, return patterns, and review trends across all your channels. Our AI identifies the root causes behind negative reviews and returns, surfaces product improvement opportunities, and tracks the impact of changes over time.
- We scale with you. Our AI-assisted agents handle surges efficiently without sacrificing quality. If you regularly exceed your plan's ticket limit, we'll work with you to find the right tier. No tickets go unanswered.